Zambia Public Service Change Management Framework
Revive . Reset . Raise
The Framework aims to enhance operational efficiency, ensure effective reform management, and improve service delivery in alignment with long-term national development goals and the vision of the Public Service. It is premised on a holistic approach that integrates Cultural Transformation, Systems and Lean Thinking to address organisational and behavioral changes in the Public Service.
PUBLIC SERVICE VISION
"A smart and value centred public service."
A Professional and Ethical Public Service
A Competent Public Service
Operational Efficiency
Better Outcomes
Change management framework
(Click on each phase to access guidelines & tools)
(Click on the phases to access guidelines & tools)
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This publication is available for use only by Authorised Recipients, including the Permanent Secretaries/ Chief Executive Officers, Principal Officers in Local Authorities, Heads of Department and Responsible Officers in the Public Service in Zambia.
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Zambia Public Service Change Management Framework ready for rollout